About the job
Join Mercier Consultancy MD as a Danish Customer Support Analyst, a thrilling opportunity based in Sofia with fully funded relocation. Immerse yourself in the dynamic world of financial technology, offering top-tier support to Danish-speaking clients. If you have a passion for FinTech and exceptional customer service skills, we encourage you to become part of our innovative team.
Key Responsibilities
- Provide outstanding customer support to Danish-speaking clients via phone, email, and chat.
- Address inquiries related to FinTech products and services with precision and professionalism.
- Investigate customer issues, troubleshoot effectively, and deliver prompt resolutions.
- Document customer interactions accurately within CRM systems for quality assurance and reporting.
- Work closely with technical and product teams to escalate and resolve complex issues.
- Stay updated on FinTech trends and developments to enhance customer support.

