About the job
Why Choose DH Pace?
DH Pace Company, Inc. is a family-owned and privately held enterprise, generating over $1 billion in annual revenue through more than 60 locations strategically positioned across the continental United States. As a frontrunner in the industry, we specialize in the distribution, installation, maintenance, and repair of a comprehensive range of commercial, industrial, and residential door, docking, and security products. Join us as we celebrate our milestone 100th anniversary in 2026!
We are currently looking for a Department Coordinator to join our Columbia, MO office. This role is pivotal in effectively coordinating our field employees and ensuring that our services consistently meet or exceed customer satisfaction. If you have experience in dispatching or scheduling, this position may be a perfect fit for you!
Key Responsibilities:
- Coordinate the scheduling of technicians to customer job sites and manage the collection, finalization, and submission of job details for processing.
- Maintain the accuracy of technicians’ schedules by ensuring completed job tickets are cleared and open job tickets are assigned to the correct technicians for materials ordered, billing, and voided tickets.
- Generate, review, and manage departmental reports to ensure commitments and customer expectations are met.
- Assist with billing paperwork and ensure compliance with customer billing document requirements.
- Create and maintain service tickets to guarantee service dates are adhered to.
- Collaborate with the estimating team to provide service quotes as necessary.
- Support field technicians with technical and mechanical troubleshooting and problem-solving.
- Deliver accurate work orders and picking lists to the warehouse for inventory management.
- Perform other responsibilities as assigned.