About the job
Job Title: Deskside Support Representative - Distributed Client Services
Job ID: S2LCFL
Location: Phoenix, AZ
Duration: 1 year (with potential for extension)
As a Deskside Support Representative, you will be responsible for diagnosing, configuring, and installing a range of common applications, as well as installing and removing desktop PCs and monitors. Your role will include providing remote support for O365 on both workstations and mobile devices.
Key responsibilities include: Performing basic Deskside Services including installation, movement, addition, and changes (IMAC), setting up configurations, and following provided scripts. You'll also provide software support for low-complexity issues on personal computers, assisting customers with problem identification and resolution related to hardware or platform issues, directly at their business location.
Additionally, you will offer Deskside Support for software break/fix tasks related to limited complexity problems on platforms ranging from the current version of Windows to four previous generations, as well as the latest Apple operating systems. Familiarity with the Microsoft Office Suite and other common software applications is essential.

