About the job
Join Everience as a Deskside Technician in our End User Computing team, where you will play a vital role in troubleshooting, repairing, and performing preventative maintenance on end user computing equipment and peripherals across our corporate locations.
In this dynamic role, you will tackle a variety of assignments that require thorough analysis of data and hardware, allowing you to apply your judgment and expertise to select the best methods for problem resolution. You will serve as a key liaison between customers, various departments, and internal teams to efficiently lead the resolution of technical issues.
Key responsibilities include:
- Delivering on-site support to Authorized Users, ensuring operational and technical assistance meets defined SLAs.
- Resolving incidents and problems related to EUC equipment.
- Conducting reactive troubleshooting to identify and prevent potential issues.
- Assisting Authorized Users in connecting to the corporate network, including LAN, WAN, and file services.
- Providing repair and maintenance services for mobile devices.
- Installing, upgrading, and repairing EUC equipment, including desktops, laptops, monitors, and peripherals.
- Offering software break/fix services and managing non-warranty asset replacements.
- Managing network printer and scanner connectivity, including device configuration and IP addressing.
- Providing warranty and break/fix support for networked printers and scanners.
- Configuring and supporting users on mobile computing platforms.
- Delivering VIP support for high-priority equipment, including desktop and mobile devices, video systems, and networking solutions.
- Modifying printer configurations and queues as per requests and SLA requirements.
- Offering on-site hardware support for general troubleshooting of end user computing technologies.
- Maintaining regular communication with sales, operations, and branch office personnel regarding customer requirements.
- Utilizing problem management systems to track customer calls and requests.
- Effectively communicating technical information to both technical and non-technical audiences.
- Providing deskside support services as needed.

