Qualifications
Proven experience in customer success or account management, preferably in a technology-focused environment. Strong analytical skills and a data-driven mindset. Excellent communication and interpersonal skills. Ability to work collaboratively across teams and regions. Experience in understanding customer needs and delivering tailored solutions.
About the job
About UpGuard
At UpGuard, we are revolutionizing the landscape of cybersecurity by eliminating manual security bottlenecks through AI-driven solutions. Recently securing a US$75M Series C funding, we are poised to enhance our infrastructure, processing an astounding 100 billion risk signals daily. This is not merely growth; it’s a groundbreaking shift in how organizations manage cyber risk.
Our Cyber Risk Posture Management (CRPM) platform is crafted with the needs of security teams in mind. By seamlessly integrating security ratings, threat intelligence, and advanced AI capabilities, we empower organizations to stay ahead of an ever-evolving threat landscape.
At UpGuard, we are not just developing another tool; we are defining a new category in cybersecurity. We provide our teams with the autonomy to deliver world-class technology and the resources necessary to operate on a global scale.
Our rapidly expanding customer base is a testament to our commitment to putting customers first. Our Customer Success team is dedicated to addressing the unique needs and challenges our clients face daily. We constantly innovate to find new ways to support our customers on their journeys with UpGuard. We seek passionate individuals eager to help solve problems and establish long-term relationships with new clients while identifying opportunities to expand our customer accounts and enhance product adoption.
Why Join Us?
As the Digital Customer Success Manager for the APAC region, you will play a pivotal role in a high-volume, tech-focused ecosystem aimed at empowering our customers at scale. We are not looking for a traditional account manager; we need a data-driven strategist who can transform our global digital framework into a high-performance engine tailored for the Asia-Pacific market. You will oversee the entire customer journey, from automated onboarding to proactive retention, leveraging playbooks and data triggers to ensure every customer extracts maximum value. By combining execution-focused automation with localized insights, you will bridge the gap between global strategy and regional success, directly influencing the evolution of our digital programs worldwide.
About UpGuard
UpGuard is at the forefront of cybersecurity innovation, utilizing cutting-edge AI technology to empower organizations in managing their cyber risks effectively. With significant investment backing and a commitment to customer-centric solutions, we are transforming the industry landscape.