About the job
Director of AI and Product Innovation
Role Overview
Join Medispend as our Director of AI and Product Innovation, where you will spearhead the company’s AI strategy and oversee its execution across our diverse product portfolio. This senior leadership position entails shaping a compelling AI vision, crafting multi-year strategic roadmaps, engaging directly with clients, and driving quantifiable business results through cutting-edge AI capabilities.
In this role, you will operate at both strategic and tactical levels—setting the overarching direction while remaining closely involved in the execution to validate architectures, guide essential design decisions, and occasionally pilot or stress-test innovative solutions. While this position may not formally reside within the Engineering department, it will serve as the key executive liaison to development teams, ensuring that AI initiatives are delivered with excellence, security, and scalability.
Key Responsibilities
AI Product Strategy & Roadmap Ownership
- Define and own the comprehensive enterprise AI strategy and multi-year roadmap aligned with our corporate goals.
- Identify high-impact AI opportunities that enhance revenue, differentiation, and customer satisfaction.
- Collaborate closely with Product and Commercial leadership to integrate AI into fundamental product strategies.
- Lead decisions on build vs. buy, model selection, vendor strategy, and platform choices.
- Establish success metrics and ROI models for AI investments.
Executive & Client Engagement
- Act as the executive AI representative to external stakeholders including customers, partners, and industry analysts.
- Facilitate strategic roadmap discussions with enterprise clients and prospective customers.
- Support Sales and Customer Success teams in pre-sales activities, executive briefings, and solution positioning.
- Represent Medispend at industry events, advisory boards, and customer forums.
- Incorporate market insights and competitive intelligence into product strategies.
Delivery Leadership & Technical Oversight
- Act as the senior liaison between Product and Engineering for AI-related initiatives.
- Provide hands-on leadership by:
- Reviewing architectures and solution designs
- Validating model choices and data strategies
- Guiding MLOps and deployment patterns
- Sponsor and oversee proofs of concept (POCs) and pilot projects, ensuring a swift transition to production.
- Define AI governance standards covering security, bias, hallucination risk, privacy, and compliance.
- Ensure AI capabilities are aligned with pricing strategies and market needs.

