About the job
Founded in 1998, Businessolver has been at the forefront of providing transformative benefits technology and services, driven by a deep understanding of client needs. We specialize in crafting client programs that optimize benefits investments, mitigate risks, and engage employees through user-friendly solutions and communication tools that empower them to make informed and cost-effective benefits decisions. As a company built by HR professionals, we pride ourselves on our dedicated service culture and secure SaaS platform, which ensures measurable success in our goal to achieve complete client satisfaction.
At Businessolver, we encourage personal growth through our core values: Respond Readily, Trust through transparency, Assume positive intent, Be real, Embrace a growth mindset, and Follow the reverse golden rule.
We are currently building a pipeline for future talent needs and are seeking a Director of Client Services. This pivotal role is responsible for ensuring a consistent and high-quality experience for our clients. You will proactively manage client relationships, drive accountability, and oversee operational execution across all client interactions. The ideal candidate will support all client-related activities and team needs to deliver exceptional client satisfaction.
Key Responsibilities:
- Collaborate daily with Project Management and Production Planning teams to assess capacity, deliverables, and performance metrics.
- Guide documentation of work requests and facilitate discussions to appropriately assign tasks to team members.
- Weekly review and analysis of client health scorecards, addressing risk areas with the team as necessary.
- Serve as the primary escalation point for client service delivery issues, ensuring all concerns are documented and addressed.
- Prepare operational performance reports for the client leadership team, highlighting successes, potential risks, and resource needs on a weekly basis.
- Conduct regular strategy meetings with the Customer Success team to evaluate client activities, needs, and overall performance.
- Lead daily stand-up meetings to communicate business initiatives and review deliverables like open cases, file activities, and other essential client maintenance tasks.
- Manage team dynamics through regular one-on-one meetings to review work processes and ensure the successful completion of assigned tasks.