About the job
About ClarityPay
At ClarityPay, we empower businesses and their customers by delivering innovative solutions to complex credit challenges. Our mission is to enhance the customer experience through our advanced technology and deep expertise, ensuring peace of mind and superior outcomes every time.
As a rapidly expanding fintech company, we provide enterprise merchants with smarter, adaptive pay-over-time solutions. Our offerings include point-of-sale financing and “Buy Now, Pay Later” programs, along with loyalty-integrated offers, all designed to create customizable credit tools that enable businesses to better serve their customers.
Our core values revolve around teamwork, clarity of purpose, and meticulous data analysis to drive actionable insights. We prioritize speed without sacrificing excellence to ensure an exceptional customer experience.
Role Overview:
The Director of Customer Experience will lead the daily operations of our customer service team, ensuring top-notch interactions, adherence to performance metrics, and fostering an environment of continuous improvement across all customer service channels. This role will involve coaching, problem-solving, and acting as an intermediary between customers, internal teams, and senior leadership.

