About the job
Front is an innovative customer operations platform designed to tackle the complexities of B2B interactions, ensuring that every team, tool, and customer conversation is aligned. With Front, businesses can scale effectively while maintaining crucial connections. Unlike others that manage straightforward interactions, Front excels in orchestrating the intricate relationships that define B2B customer success. Major companies like Uber Freight, Navan, and Stripe entrust Front to power their operational frameworks, enabling them to thrive in customer-facing roles.
Supported by Sequoia Capital and Salesforce Ventures, Front has successfully secured $204 million in funding from prestigious venture firms and notable investors, including prominent figures from Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Our commitment to workplace excellence has earned us numerous accolades, such as being recognized in Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, and #4 on Fortune’s Best Workplaces in the Bay Area™.
In search of a strategic and results-driven Head of Customer Success, Front aims to elevate our global renewals and customer success initiatives. This pivotal leadership role on our revenue team will oversee a substantial portfolio valued at approximately $100 million, implementing strategies that maximize customer value and satisfaction with our platform.

