Qualifications
Essential Qualifications:Demonstrated experience in delivering high-quality training within a hospitality setting.Prior experience in a luxury hotel environment adhering to LQA, Forbes 5-star, or equivalent standards.Outstanding verbal and written communication skills, coupled with exceptional customer service abilities.Excellent time management skills with the capacity to juggle multiple tasks while upholding a polished and professional demeanor.A willingness to adapt to a 24-hour operational schedule as necessary.Desirable Qualifications:Experience in course development.Familiarity with learning platforms such as Flo learning apps.Operational experience in a luxury hospitality context.
About the job
The Director of Learning and Development (L&D) will spearhead the design, execution, and oversight of our organization's learning, training, and talent development programs.
This pivotal role guarantees that employees, regardless of their level, acquire the essential knowledge, skills, and competencies necessary to thrive in their positions, achieve business goals, and maintain our esteemed brand standards.
The L&D Director will work collaboratively with department leaders, senior management, and external training partners to cultivate a culture of ongoing learning, professional development, and exceptional performance. This position focuses on leading both classroom and on-the-job training, employee career advancement, succession planning, and skills assessments.
This position is full-time and based on-site at the hotel.
About Accor Hotels
Raffles London at The OWO, located on Whitehall, merges the charm and legacy of Raffles with one of the most historic addresses in the world, known for its luxury, glamour, and extraordinary experiences.This exquisite Grade II* listed Edwardian building features 120 rooms and suites, alongside a collection of 85 exceptional branded residences. The OWO destination boasts nine restaurants and three bars, including one by our renowned chef Mauro Colagreco. The Guerlain spa and Pillar Wellness provide cutting-edge wellbeing solutions, and The Whitehall, a grand ballroom with a 600-seat capacity, is ideal for various special occasions and events.Within these historic walls, where influential figures once shaped the course of history, guests are invited to discover new and inspiring emotions and connections.At Raffles, you arrive as a guest, leave as a friend, and return as family.
