We are looking for candidates with:A proven track record in operational excellence or service management.Exceptional leadership and team-building skills.Strong analytical abilities and experience with performance metrics.Excellent communication and interpersonal skills.A passion for enhancing customer experience.
About the job
At WHOOP, we are dedicated to unlocking human performance and enhancing healthspan. Our mission is to empower our members to achieve peak performance through a profound understanding of their bodies and daily lives.
We are seeking a dynamic Director of Membership Services Operational Excellence to design and scale exceptional service operations that enhance the member experience. This pivotal leader will convert our Membership Services vision - 'We empower every member to perform every day' - into quantifiable operational results, promoting efficiency, quality, and ongoing improvement across our systems, processes, and teams. Reporting directly to the Vice President of Membership Services, this role will act as a strategic operator and cultural ambassador, ensuring that our commitment to operational excellence drives long-term member loyalty and significant business impact.
This position is located in Limerick, Ireland. We will only consider candidates who are willing to work from our Limerick office.
About WHOOP
WHOOP is a leader in health and performance technology, dedicated to helping individuals optimize their physical and mental well-being through innovative insights and data-driven solutions.
This job posting is no longer active and is not accepting applications.
Director of Operational Excellence in Membership Services
We are looking for candidates with:A proven track record in operational excellence or service management.Exceptional leadership and team-building skills.Strong analytical abilities and experience with performance metrics.Excellent communication and interpersonal skills.A passion for enhancing customer experience.
About the job
At WHOOP, we are dedicated to unlocking human performance and enhancing healthspan. Our mission is to empower our members to achieve peak performance through a profound understanding of their bodies and daily lives.
We are seeking a dynamic Director of Membership Services Operational Excellence to design and scale exceptional service operations that enhance the member experience. This pivotal leader will convert our Membership Services vision - 'We empower every member to perform every day' - into quantifiable operational results, promoting efficiency, quality, and ongoing improvement across our systems, processes, and teams. Reporting directly to the Vice President of Membership Services, this role will act as a strategic operator and cultural ambassador, ensuring that our commitment to operational excellence drives long-term member loyalty and significant business impact.
This position is located in Limerick, Ireland. We will only consider candidates who are willing to work from our Limerick office.
About WHOOP
WHOOP is a leader in health and performance technology, dedicated to helping individuals optimize their physical and mental well-being through innovative insights and data-driven solutions.