About the job
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.
Our AI agent, Fin, is the leading customer service AI agent available, enabling companies to provide round-the-clock, flawless support that enhances customer interactions. Fin seamlessly integrates with our Helpdesk, creating a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced assistance for more intricate queries that necessitate human intervention.
Since our inception in 2011, we have gained the trust of nearly 30,000 businesses worldwide, setting a new standard in customer service. Guided by our core values, we challenge the norm, innovate rapidly, and consistently deliver outstanding value to our clients.
Join Intercom as our Product Design Director, a role that demands leadership, an eye for craftsmanship, and the ability to navigate through uncertainty.
As one of the most design-centric and AI-advanced tech firms, we are transforming the landscape of customer communication through the collaboration of AI and human agents. Our product, utilized by millions, relies heavily on the contributions of our design team to achieve excellence.
Reasons to Join Intercom Today
AI is rapidly reshaping industries, and we are at the forefront of this revolution, redefining customer service standards with Fin. As Fin takes on the majority of customer interactions, it sets a new benchmark for support. The design landscape is evolving swiftly in the AI era, and our designers are pivotal in defining this new role.
This transition is not merely about new products; it influences our operational dynamics. Although we are not a startup, our pace and energy reflect that of one; we thrive on urgency and continuous evolution, integrating AI into our design, development, and market strategies.
At Intercom, design is intrinsic to our identity. With a team of over 60 designers across Research & Development and Brand, and two design co-founders, you will always have a voice at the table. Here, designers are empowered from the outset to shape products that millions engage with daily. If you aspire to work on groundbreaking AI experiences that redefine product design, this is the ultimate opportunity.