About the job
About the Role:
BluefishAI is on the lookout for a highly skilled and client-focused Director of Professional Services to spearhead and expand our delivery teams. This pivotal leadership position within the Strategy & Services organization is tasked with overseeing and nurturing Customer AI Strategists, AI Consultants, and Customer AI Analysts, while also driving strategic initiatives that enhance client retention and renewal across various key industry sectors.
As the Director of Professional Services, you will significantly influence how our organization achieves measurable AI marketing results for some of the world's most prominent brands. Your responsibilities will include developing a strategic portfolio, establishing vertical perspectives, and collaborating with the Head of Professional Services to build efficient team processes. You will also serve as a senior representative in client engagements, ensuring that each interaction delivers strategic value and fosters long-term partnerships.
Your Responsibilities Include:
- Leading, mentoring, and managing a dedicated team of Customer AI Strategists, AI Consultants, and AI Analysts, focusing on high performance and professional growth.
- Collaborating closely with the Head of Professional Services to establish team processes, operational workflows, and scalable delivery frameworks.
- Taking responsibility for portfolio-level strategies across multiple verticals, ensuring a consistent approach and outcomes across all accounts.
- Proactively managing portfolio renewals by identifying potential risks, advocating for expansion opportunities, and leading renewal discussions with clients.
- Defining client challenges, making strategic trade-off decisions, and being accountable for results at the vertical level, ensuring a strategic outlook on every client interaction.
- Facilitating cross-functional and client-facing discussions at the senior level (VP, SVP+), collaborating with Product, Marketing, and Account Leaders to ensure alignment and accountability.
- Partnering with AI Strategists to create vertical-specific narratives and insights that guide client strategies and internal decision-making.
- Establishing and promoting best practices for client engagement, workstream management, account planning, and performance evaluation.
- Contributing to hiring, onboarding, and organizational design as the Professional Services team continues to expand.

