About the job
The Director of Professional Services plays a pivotal role in leading a dynamic implementation team that ensures the successful deployment of software solutions throughout North America. This leadership position is accountable for achieving excellence in delivery, enhancing customer outcomes, and driving services revenue while ensuring engagements are executed with high efficiency, quality, and scalability.
This role involves providing strategic leadership to a diverse team, including project managers, consultants, trainers, and technical service professionals, all dedicated to multiple customer engagements. The Director is responsible for operational performance, talent development, and the continuous improvement of service offerings that deliver tangible value to our clients and exceptional experiences.
Collaboration across departments such as Sales, Product, Education, and Customer Support is essential to ensure a seamless customer journey from the initial sale to successful adoption, aligning the services strategy with broader business goals. Occasional travel to client sites and for cross-functional leadership meetings may be required (up to 25%).