About the job
Director of Retail Operations
At Cubitts, we are on a mission to revolutionize the spectacles industry, bringing fresh ideas and high standards to a sector that has remained largely unchanged for centuries. With two-thirds of the population wearing glasses, and half doing so daily, the potential for transformation is immense. We are seeking a passionate and customer-oriented Director of Retail Operations to spearhead our efforts to create a world-class customer experience across all channels.
In this pivotal role, you will cultivate a customer-centric culture that extends beyond the physical store, enabling teams to forge meaningful relationships with customers by understanding their lifestyles and priorities. You'll be responsible for training, coaching, and inspiring our teams to embody the essence of our brand in every interaction.
This is an exciting challenge that offers a unique opportunity for the right candidate to lead and make a significant impact in a truly exceptional company.
Key Responsibilities:
- Report directly to the Managing Director of Cubitts, overseeing our portfolio of 18 retail stores across the UK, including a retail support team comprising a Senior Retail Manager and Retail Operations.
- Instill and maintain the brand's culture in the daily operations of store teams, paying attention to every detail of the customer journey.
- Develop a holistic service approach to retail, ensuring each store acts as a vital touchpoint in a global network that includes online platforms and other retail formats.
- Maintain high standards for store presentation and operations to foster excitement and loyalty, while executing company initiatives and providing actionable feedback to enhance visual merchandising and store layouts.
- Act as the key retail stakeholder in leadership meetings, presenting relevant information with clarity and confidence.
- Utilize strong analytical and forecasting skills to assess performance metrics and develop strategic plans to exceed expectations, contributing to financial planning and operational efficiency.
- Manage budgets and costs effectively, safeguarding the financial integrity of the company’s physical stores and inventory, and be accountable for the overall P&L of your stores and their impact on the entire network.
- Address escalated customer issues promptly, ensuring timely resolutions that demonstrate our commitment to customer satisfaction.