About the job
The Director of Service Delivery will serve as the primary contact for all service delivery aspects under this contract, participating actively in all management meetings. In the absence of the Director, a qualified representative with a robust understanding of the services delivered will step in.
This role demands the management of a large team exceeding 100 personnel, requiring a strong technical foundation to navigate a complex operational landscape.
Project Delivery Responsibilities
- Oversee the entire project lifecycle, from initiation to completion.
- Evaluate project schedules, quality plans, budgets, and risk management strategies.
- Address issues related to scope definition and disputes affecting project timelines and costs.
- Manage the integration of various project components, including hardware, software, testing, business process reviews, application development, and data migration.
- Ensure project implementation aligns with established schedules, budgets, human resources, and quality standards.
- Resolve project overruns in collaboration with senior management.
- Monitor and report on project management progress.
- Effectively mobilize resources across teams to enhance productivity and minimize wastage.
Customer and Vendor Management
- Oversee contracts and subcontractor relationships.
- Engage stakeholders effectively in project decision-making and execution.
- Develop long-term customer relationships by anticipating and exceeding their expectations.
- Negotiate change control mechanisms with customers to align schedules and prioritize according to business needs.
Business Development
- Proactively seek opportunities to expand or enhance services for clients, collaborating with Account Managers for development.
- Participate in pre-sales activities as required.
Team Leadership
- Provide strategic leadership to the project team, ensuring thorough analysis and evaluation of proposals and enhancements.
- Communicate business needs and priorities clearly to the project team.
- Engage in leadership activities, offering performance feedback and developmental coaching.
- Monitor team performance, foster teamwork, and provide coaching and management to enhance results.

