About the job
About Pinterest:
At Pinterest, we inspire millions across the globe to explore creative ideas, envision new possibilities, and plan lasting memories. Our mission is to empower everyone to craft a life they love, and this journey begins with the talented individuals driving our product.
Join us in a career that sparks innovation for millions, transforms passion into growth opportunities, celebrates unique experiences, and embraces flexibility to perform at your best. Creating a career you love is possible here.
Pinterest Support Operations (PSO) is our core customer support function, integral to enhancing the customer experience with our consumer and advertising products.
We are looking for a dynamic, strategic, and seasoned Director of Technical Program Management (TPM) Support Operations to spearhead our evolving TPM Support organization. In this pivotal role, you will:
- Comprehend the complete customer journeys at Pinterest and design a cohesive, future-ready toolkit for support operations, focusing on critical issue types and revenue impacts.
- Develop and implement a comprehensive roadmap for 2026/2027 aimed at minimizing internal tooling complexities while enhancing customer and seller experiences and operational efficiency. This initiative will involve close collaboration with the CIO organization and other key stakeholders, including Trust and Safety, Sales, and Pinterest Support Operations.
- Advance self-service adoption and effectiveness, gauged by the percentage of issues resolved through automation and other key performance indicators.
- Guarantee the continuous operational health and reliability of all support entry points and our overall support tech ecosystem, including contingency plans for potential disruptions.
- Lead effectively by managing a team of TPMs and outsourced Engineering resources, ensuring alignment with goals while exemplifying Pinterest values.
Together, we will shape the future of support at Pinterest, driving impactful changes for Pinners, Advertisers, Merchants, Creators, and Business Partners on a grand scale.

