About the job
CSQ227R231
Mission
The Director of Support Engineering for Data & AI based in Bengaluru will spearhead the development and management of a premier team of technical experts in Data & AI, dedicated to ensuring the resilience and seamless operation of customer production workloads. This leadership role will oversee support operations during APJ and EMEA business hours, ensuring continuous support coverage by collaborating with global teams across different regions. The team will address complex, long-standing data engineering challenges faced by Databricks customers to enhance their live use cases—covering aspects such as performance optimization, production job stability, and assisting customers in adapting to new products and features.
Reporting to the Global Lead of Frontline Support Engineering - Data & AI, this role requires a deep understanding of the real-world business challenges our customers encounter with data, along with a strong commitment to aiding them in achieving reliable and high-performing systems to fulfill their objectives.

