High School Diploma or equivalent.1-2 years of relevant experience, or a combination of education, experience, and training that equips the candidate with necessary skills.Strong leadership abilities to ensure drivers adhere to assignments and directions.Familiarity with the local geography and mapping tools for optimized routing.Proficient or quick to learn dispatch and record-keeping software such as Paylocity and TCR.Competent in Microsoft Office Suite including Email, Excel, Word, and PowerPoint.Ability to work autonomously with minimal guidance and adapt to a fast-paced, changing environment.Exemplary integrity and a solid work ethic.Adept at managing multiple tasks with a focus on promptness and responsiveness.High energy, self-motivated, and flexible.Proven track record of effective teamwork.
About the job
Deliver exceptional customer service and ensure client satisfaction.
Engage with customers and collaborate with internal teams to provide accurate order updates, delivery logistics, and service excellence.
Handle incoming customer service inquiries via phone and email.
Coordinate and schedule all service calls, adjusting drivers' daily itineraries as necessary.
Monitor driver activities throughout the day using the dispatch system.
Prepare the next day's driver schedule to meet customer demands.
Input new customer jobs and service tickets into the TCR system.
Conduct service checks for jobs completed over 30 days ago.
Perform a final review on each job ensuring completeness for billing purposes.
Communicate effectively and professionally with employees, management, vendors, customers, and partners.
Execute additional tasks as needed or assigned.
About AWP Safety
AWP Safety stands as North America's premier traffic control specialist, proudly safeguarding work zones across the continent. With a workforce of over 9,000 dedicated professionals, we ensure the safety of customer crews, drivers, and our teams every day. Our expertise spans various sectors, including energy, broadband, and transportation, alongside providing traffic management for significant events like the Super Bowl and Boston Marathon. Since our inception in 1981, we have consistently prioritized customer focus, professional growth, mutual respect, safety, and quality. At AWP Safety, we strive for excellence from project bidding to completion, making it the standard we uphold.
This job posting is no longer active and is not accepting applications.
High School Diploma or equivalent.1-2 years of relevant experience, or a combination of education, experience, and training that equips the candidate with necessary skills.Strong leadership abilities to ensure drivers adhere to assignments and directions.Familiarity with the local geography and mapping tools for optimized routing.Proficient or quick to learn dispatch and record-keeping software such as Paylocity and TCR.Competent in Microsoft Office Suite including Email, Excel, Word, and PowerPoint.Ability to work autonomously with minimal guidance and adapt to a fast-paced, changing environment.Exemplary integrity and a solid work ethic.Adept at managing multiple tasks with a focus on promptness and responsiveness.High energy, self-motivated, and flexible.Proven track record of effective teamwork.
About the job
Deliver exceptional customer service and ensure client satisfaction.
Engage with customers and collaborate with internal teams to provide accurate order updates, delivery logistics, and service excellence.
Handle incoming customer service inquiries via phone and email.
Coordinate and schedule all service calls, adjusting drivers' daily itineraries as necessary.
Monitor driver activities throughout the day using the dispatch system.
Prepare the next day's driver schedule to meet customer demands.
Input new customer jobs and service tickets into the TCR system.
Conduct service checks for jobs completed over 30 days ago.
Perform a final review on each job ensuring completeness for billing purposes.
Communicate effectively and professionally with employees, management, vendors, customers, and partners.
Execute additional tasks as needed or assigned.
About AWP Safety
AWP Safety stands as North America's premier traffic control specialist, proudly safeguarding work zones across the continent. With a workforce of over 9,000 dedicated professionals, we ensure the safety of customer crews, drivers, and our teams every day. Our expertise spans various sectors, including energy, broadband, and transportation, alongside providing traffic management for significant events like the Super Bowl and Boston Marathon. Since our inception in 1981, we have consistently prioritized customer focus, professional growth, mutual respect, safety, and quality. At AWP Safety, we strive for excellence from project bidding to completion, making it the standard we uphold.
