About the job
Join Mercier Consultancy as a Dutch Front Office Technical Support Specialist in Sofia, Bulgaria, embracing a hybrid work model! This exciting role positions you as a crucial liaison for our Dutch-speaking clients, delivering exceptional technical support related to our innovative products and services.
Your primary responsibilities will involve direct interaction with clients, aiding them in troubleshooting technical challenges to ensure a seamless user experience. Your technical acumen will not only help to enhance client satisfaction but also play a pivotal role in refining our services.
Key Responsibilities
- Deliver technical support to Dutch-speaking clients via phone, email, and chat.
- Effectively troubleshoot and resolve hardware and software issues.
- Document technical issues and solutions within our support system.
- Guide clients on best practices and optimal use of our products.
- Collaborate with technical teams to escalate and address complex issues.
- Participate in ongoing training to enhance product knowledge and technical skills.
- Gather and analyze client feedback to provide insights for service enhancement.

