About the job
Join Mercier Consultancy as a Dutch Speaking Customer Service Representative for our esteemed Travel & Hospitality Client. In this vital position, you will offer unparalleled support to our Dutch-speaking clientele, assisting them with travel inquiries, bookings, and hospitality services.
Your proficiency in Dutch will be essential as you navigate clients through various booking procedures, troubleshoot issues, and enhance their overall travel experience. Your contributions will be key to ensuring that travelers enjoy a smooth and memorable journey.
Key Responsibilities
- Provide exceptional customer service in Dutch through phone, email, and chat for travel and hospitality inquiries
- Assist customers with flight and hotel reservations, amendments, and cancellations
- Efficiently resolve customer complaints and queries with professionalism
- Accurately document all customer interactions in our CRM system
- Collaborate with travel partners and internal teams to guarantee seamless service delivery
- Collect customer feedback to enhance service offerings and proactively address concerns
- Stay updated on travel trends, promotions, and company services to provide relevant information to customers

