About the job
Join Mercier Consultancy as a passionate Dutch Speaking Customer Service Representative in our Fashion & Apparel Department. In this exciting position, you will offer exceptional support to our Dutch-speaking clientele, addressing their inquiries about our latest fashion collections and services.
Your proficiency in Dutch will be vital as you assist customers with product information, order tracking, returns, and personalized styling advice. As a key member of our dedicated team, you will significantly contribute to enhancing customer satisfaction and building brand loyalty.
Key Responsibilities
- Provide outstanding customer support in Dutch via phone, email, and chat
- Answer customer inquiries regarding products, fashion trends, sizing, and availability
- Manage order processing, returns, and complaints with professionalism
- Accurately document customer interactions in our CRM system
- Work closely with merchandising and fulfillment teams to ensure prompt order delivery
- Collect customer feedback to improve our product range and services
- Stay informed about fashion trends to offer knowledgeable recommendations

