About the job
Join Mercier Consultancy as a Dutch-Speaking Customer Service Representative for our esteemed client in the AI and Technology sector. In this vital position, you will deliver outstanding support to our Dutch-speaking clientele, guiding them through inquiries related to groundbreaking AI products and technological solutions.
Your proficiency in Dutch will play a critical role in providing knowledgeable assistance as you help customers explore product features, resolve technical issues, and ensure their complete satisfaction with their technology investments. As a key contributor, you will significantly enhance the customer experience and build loyalty within the tech community.
Key Responsibilities
- Deliver exceptional customer service in Dutch via phone, email, and chat for AI and technology-related inquiries
- Assist customers with product specifications, troubleshooting, and technical assistance
- Effectively manage and resolve customer complaints, providing timely solutions
- Accurately document customer interactions in our CRM system
- Collaborate with technical teams to address complex issues and enhance service delivery
- Collect customer feedback to help improve our products and customer service offerings
- Stay updated on the latest AI and technology trends to provide informed advice to customers

