About the job
Join Mercier Consultancy as a dedicated Dutch-Speaking Customer Service Representative in our Health & Wellness Products Department. In this essential junior position, you will provide outstanding support to our Dutch-speaking clientele by addressing inquiries related to our diverse range of health and wellness products.
Your proficiency in Dutch will allow you to communicate effectively with customers, guiding them through product information, assisting with order placements, and resolving any issues they may encounter. You will be instrumental in ensuring customer satisfaction and encouraging healthier lifestyle choices through our offerings.
Key Responsibilities
- Deliver exceptional customer service in Dutch via phone, email, and chat regarding health and wellness products.
- Help customers understand product features, benefits, and appropriateness for their unique needs.
- Efficiently manage inquiries related to orders, shipping, and returns.
- Accurately document customer interactions in our CRM system.
- Coordinate with warehouse and logistics teams to ensure prompt order fulfillment.
- Collect customer feedback to enhance our product range and services.
- Stay updated on health and wellness trends to effectively advise customers.

