About the job
Join Mercier Consultancy Group as a Dutch-Speaking Customer Support Agent working remotely from anywhere in Greece. In this dynamic role, you will play a crucial part in enhancing Eneco's customer service operations, catering specifically to Dutch-speaking clients. If you are passionate about delivering exceptional customer experiences in the energy sector and possess fluency in Dutch, we want to hear from you!
Key Responsibilities
- Deliver exemplary customer support in Dutch through phone, email, and chat.
- Address customer inquiries regarding energy services, billing, and account management.
- Efficiently manage and resolve customer issues and complaints to ensure satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with internal teams to enhance service quality and customer satisfaction.
- Stay updated on Eneco’s products, services, and industry trends.

