About the job
Join Mercier Consultancy as a Dutch Speaking Customer Support Representative in our dynamic Gaming & Esports Department! This role is perfect for passionate gamers who wish to support our Dutch-speaking clients in the gaming community. Your expertise in customer service will be key in assisting clients with their inquiries and enriching their gaming experiences.
If you are enthusiastic about gaming and Esports and thrive in a fast-paced environment, we invite you to become a vital part of our team!
Key Responsibilities
- Address customer inquiries in Dutch through email, phone, and chat
- Guide clients with questions related to gaming services, events, and account management
- Accurately document client interactions in our customer support system
- Collaborate with internal teams to resolve complex client issues
- Provide updates on upcoming Esports events and gaming news
- Gather client feedback to drive service enhancements
- Engage in continuous training to stay informed on gaming trends and company offerings

