About the job
Join Mercier Consultancy as a passionate Dutch-Speaking Logistics & Delivery Consultant in Sofia, Bulgaria, where we offer a comprehensive relocation package. In this role, you will deliver outstanding support and direction to our Dutch-speaking clientele, ensuring their logistics and delivery needs are met with efficiency and care.
You'll engage directly with clients, managing their delivery inquiries, coordinating logistics solutions, and addressing any issues that arise. Your strong communication skills and adept problem-solving abilities will play a crucial role in upholding our commitment to exceptional customer satisfaction and operational excellence.
Primary Responsibilities
- Provide assistance to Dutch-speaking clients with logistics and delivery inquiries via various communication channels.
- Coordinate and monitor delivery operations to guarantee timely and precise shipments.
- Resolve customer complaints and issues associated with delivery services.
- Keep detailed records of customer interactions and shipment details.
- Work collaboratively with internal teams and external carriers to optimize logistics processes.
- Update clients on shipment status and address any discrepancies in delivery.
- Engage in continuous improvement initiatives to enhance the logistics and delivery experience.

