About the job
Join our dynamic team as a Duty Manager at Accor in vibrant Mumbai, India. In this pivotal role, you will be instrumental in ensuring the seamless operation of our hotel, particularly within the front office. Your organizational skills and customer-centric approach will enhance guest experiences and uphold our commitment to service excellence.
- Supervise front desk operations to guarantee outstanding guest service at all times.
- Lead daily team briefings to convey essential information effectively.
- Oversee front office staff to maintain high departmental standards and deliver exceptional service.
- Evaluate and refine work processes to enhance front desk efficiency.
- Review rate variance reports and authorize discounts to ensure effective revenue management.
- Address guest complaints and special requests with professionalism and speed.
- Collaborate with cross-functional departments to resolve operational issues and elevate guest satisfaction.
- Regularly inspect front and back-of-house areas to ensure cleanliness and organization.
- Manage full occupancy situations and efficiently handle overbookings.
- Ensure adherence to safety, security, and loss prevention policies.
- Conduct night audit processes as required.
- Provide comprehensive training and orientation for new team members on service standards and procedures.
- Inspire and motivate staff to foster a positive and productive work environment.
- Stay informed about all hotel amenities, services, and emergency protocols.

