About the job
At Via, we're at the forefront of revolutionizing transportation globally. Our mission goes beyond just commuting; we're committed to making a significant impact on the environment and reshaping how communities connect.
As our General Manager, you will lead an innovative intermodal transit service, gaining invaluable experience in a fast-evolving tech landscape. This role requires entrepreneurial spirit, effective business development skills, and robust operations management, as you will be creating strategies on the go. Are you ready for this unique challenge?
Key Responsibilities:
- Oversee daily operations of Via’s service in the East Bay area.
- Act as a real-time point of contact for drivers and dispatchers, creatively addressing operational issues and scheduling for a 24/7 team.
- Lead and mentor a dynamic team of dispatchers and shift managers.
- Serve as the public face of the operation, forging relationships with driver partners, customers, community leaders, and local organizations.
- Collaborate closely with Via's senior management and external partners.
- Establish clear metrics for team performance and provide weekly updates on KPIs.
- Analyze data and prepare reports to enhance operational processes and optimize customer satisfaction.
- Ensure adherence to all relevant federal, state, local, and company policies and regulations.
- Inspire and develop a motivated team of drivers, promoting a vibrant and collaborative workplace culture.