Qualifications
Key Responsibilities:Deliver a warm welcome to our reserved and walk-in guests.Exhibit outstanding customer service skills in person and via phone.Maintain a positive attitude while demonstrating effective communication skills.Provide accurate information and manage waiting lists efficiently.Escort guests to their designated dining or bar area.Present menus and explain the dining concept clearly.Bid farewell to guests as they leave.Keep the reception and working areas clean and organized.Attend to guests requiring special assistance (e.g., children, elderly).Handle incoming calls and respond to customer inquiries.Support the waitstaff as necessary.Must have prior experience as a hostess.Availability for flexible shifts, including nights and weekends.Possess good physical stamina to stand and walk for entire shifts.
About the job
The Role
We are seeking an enthusiastic and experienced Hostess to join our vibrant IZAKAYA team in Amsterdam. In this fast-paced downtown location, you will play a crucial role in welcoming guests, guiding them through our exquisite dining options, and ensuring they receive a memorable experience from their first moment in the restaurant. Your warm and genuine greeting will set the tone for their visit, while your communication will ensure any special requests are effectively relayed to our team. Your goal will be to provide exceptional guest service with a friendly smile, creating an unforgettable dining atmosphere for all.
Your Profile
We are looking for a candidate who is passionate about hospitality and excels in interpersonal skills. You should be motivated to ensure that each guest enjoys an extraordinary dining experience from arrival to departure. The ideal candidate will possess excellent communication skills and thrive in a collaborative team environment.
About The Entourage Group
The Entourage Group is renowned for creating exceptional dining experiences across its portfolio of restaurants and hospitality venues. With a commitment to excellence, our team is dedicated to providing guests with unforgettable moments, characterized by outstanding service and innovative dining concepts.