About the job
Join Prijsvrij Vakanties & D-reizen and help us create unforgettable travel experiences for our customers! We are on the lookout for an enthusiastic Online Travel Agent who shares our passion for customer service. In this role, you will be instrumental in ensuring clients have a seamless travel experience, even during peak times. Celebrate successes with your fellow team members over drinks or a fun game of padel!
What will your role entail?
As an Online Travel Agent, you will be the first point of contact for our customers. Your mission is to provide a worry-free travel experience by assisting customers promptly and courteously via email, chat, and phone. By listening attentively, acting swiftly, and focusing on solutions, you will make a significant impact. Your responsibilities include:
- Assisting customers with changes or inquiries regarding their travel plans;
- Ensuring a smooth online check-in and the booking of additional services;
- Resolving last-minute inquiries efficiently with a personal touch;
- Providing clear information about our services and products;
- Identifying and seizing commercial opportunities;
- Accurately managing customer data and utilizing our systems;
- Actively contributing ideas on how we can work smarter and make our customers even happier.
We aim to be available for our customers 24/7, including evenings, weekends, and holidays. It's during these times that we truly make a difference.
What we offer you:
Expect the best deal! You will enjoy the journey of a lifetime with a position in a relaxed organization where hard work translates into customer satisfaction. We provide opportunities for internal development and career advancement. You will be warmly welcomed into a close-knit and friendly team that collectively strives for our mission: A hassle-free journey at the best price!
- A salary tailored to your experience and responsibilities;
- 25 vacation days (for full-time) and discounts on amazing trips via Prijsvrij Vakanties & D-reizen;
- Comprehensive arrangements: travel expense reimbursement, a solid pension plan, and 8% holiday pay;
- A comfortable office in the vibrant heart of 's-Hertogenbosch, equipped with sit-stand desks, excellent public transport connections, and a convenient bike plan;
- Continuous growth! Access to over 800 online training sessions to develop the best version of yourself;
- Guaranteed fun with Friday afternoon drinks, Bossche Bollen during celebrations, and monthly team events!

