About the job
About the Role:
As the Restaurant General Manager at KFC, you will spearhead a vibrant team, carefully selecting and training individuals who are dedicated to providing outstanding customer experiences. You will take pride in establishing a benchmark for excellence that sets an industry standard. Your responsibilities will include not just recruiting and training your team but also mentoring them towards promotions, empowering them to carve out fruitful careers. By nurturing a high-performing team, you will foster a lively, optimistic culture that is both fulfilling and rewarding. Your success will be mirrored in the accomplishments of your team.
Daily Responsibilities:
Are You the Right Fit?
Work Hard, Play Hard:
As the Restaurant General Manager at KFC, you will spearhead a vibrant team, carefully selecting and training individuals who are dedicated to providing outstanding customer experiences. You will take pride in establishing a benchmark for excellence that sets an industry standard. Your responsibilities will include not just recruiting and training your team but also mentoring them towards promotions, empowering them to carve out fruitful careers. By nurturing a high-performing team, you will foster a lively, optimistic culture that is both fulfilling and rewarding. Your success will be mirrored in the accomplishments of your team.
Daily Responsibilities:
- Recruit and onboard top Team Members and Shift Supervisors, ensuring a capable and well-prepared team.
- Design and implement a thorough training program, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers while overseeing training initiatives.
- Regularly acknowledge and reward exceptional Team Member contributions, promoting a culture of equity, inclusion, and belonging.
- Address and resolve conflicts swiftly to maintain a positive workplace atmosphere.
- Engage directly with customers, promptly addressing any issues to ensure their satisfaction.
- Strategically manage staff schedules to enhance customer service, guide management on KFC brand standards, and lead product rollout meetings for successful implementation.
- Evaluate the restaurant's financial performance, manage budgets, and devise strategies to enhance profitability while ensuring an excellent customer experience.
- Stay informed about competitors and strive to surpass their benchmarks across all facets, including digital engagement and loyalty programs.
Are You the Right Fit?
- 5+ years of experience in restaurant or retail management with a solid track record in people management.
- Proven capability to drive performance improvements through P&L analysis.
- Familiarity with digital tools and platforms.
- Outstanding communication skills across written, verbal, and interpersonal channels.
- Strong grasp of restaurant maintenance protocols.
- Passionate about KFC's culture and values, emphasizing equity, inclusion, and belonging.
- Expert in recognizing talent and motivating teams, with a successful history in professional development.
- Skilled in recruiting top talent and training employees of varying performance levels.
- Adaptable to change and experienced in managing change processes.
- Compliant with corporate policies and Occupational Health and Food Safety standards.
Work Hard, Play Hard:
- Competitive pay
- Bonus eligibility
- 4 weeks of vacation plus additional Paid Time Off
- Tuition reimbursement and scholarship opportunities
- Career advancement and professional development opportunities