About the job
At RaceTrac, our Shift Managers are pivotal in creating a thriving workplace, leading by example, empowering team members, and ensuring every guest feels valued. If you are a hands-on leader who excels in a fast-paced, collaborative environment, this position is your opportunity to make a significant difference. You will be instrumental in enhancing store operations, boosting performance, and nurturing the next generation of leaders—one shift at a time.
What’s In It for You?
- Attractive compensation with shift-based incentives
- Opportunities for career advancement—many of our General and Co-Managers began their journey as Shift Managers!
- Leadership training and practical experience to enhance your skill set
- Flexible scheduling to promote a healthy work-life balance
- A vibrant, people-centric workplace where your leadership is valued
- Comprehensive benefits package including medical, dental, vision, 401(K), paid time off (PTO), and much more!
Your Responsibilities
Lead a High-Performing Team
- Inspire your team with a positive, proactive attitude
- Provide clear guidance and assist with food service, restocking, cleaning, or cash handling as needed
- Mentor team members in real-time, offering support and advice during every shift
- Handle guest concerns with professionalism and empathy, escalating when necessary
Ensure Operational Excellence
- Train your team to uphold RaceTrac’s customer service, food safety, and cleanliness standards
- Oversee inventory management, vendor check-ins, and promotional communications
- Supervise critical store processes including write-offs, cash handling, and compliance documentation
- Facilitate effective shift change communication to maintain team alignment
Exemplify Clear Communication & Accountability
- Communicate important updates from leadership to shift associates effectively
- Monitor task completion and provide instant feedback to drive success
- Foster a culture of accountability, respect, and collaboration within your team
- Proactively assist during peak times or challenges, demonstrating exemplary leadership
Qualifications We Seek
- 2–3 years of experience in a retail, restaurant, or food service setting preferred
- 1+ years of supervisory or leadership experience preferred
- Comfortable in high-pressure, guest-oriented environments
- Ability to complete tasks and coach others effectively
- Strong communication and team-building capabilities
Essential Requirements
- High School Diploma or GED (completed or in progress)
- Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks