About the job
Embark on a rewarding career with Hire Hangar, where you will collaborate with rapidly expanding global enterprises while enjoying the flexibility of a remote working environment.
Job Title: E-commerce Customer Support Specialist
Location: Remote
Time Zone: US Time Zones (EST–PST)
Role Overview
We seek a dedicated E-commerce Customer Support Specialist committed to delivering outstanding customer experiences across various digital platforms. This position emphasizes resolving customer challenges, facilitating online purchasing processes, and ensuring effective support after purchases, all while collaborating closely with internal teams.
Key Responsibilities
Address customer inquiries regarding products, orders, payments, returns, and exchanges
Deliver precise, empathetic support through email and chat
Maintain comprehensive documentation of tickets and customer interactions
Collaborate with Operations and Fulfillment teams to resolve customer issues
Adhere to established support processes and quality benchmarks
Identify and recommend enhancements to customer experience and support workflows
Required Qualifications
Proven experience in providing customer support within the e-commerce or online retail sector
Excellent written communication and problem-solving abilities
Mandatory remote work experience, including proficiency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and a history of working with US or UK-based organizations; applications lacking this experience will not be evaluated
Strong capability to manage multiple tickets and priorities efficiently
Customer-centric approach with a keen attention to detail
Preferred Qualifications
Experience working with international clients
Familiarity with CRM or helpdesk systems
Experience in contributing to FAQs or help center content
Tools & Technology
Support Platforms: Zendesk, Gorgias, Freshdesk
E-commerce Platforms: Shopify or similar

