About the job
Join our dynamic team at ssc-hr as an E-Commerce Product and Technical Manager, where you will play a pivotal role in enhancing our online platforms. This position involves overseeing all technical facets of our web and app interfaces, liaising with external technical vendors, implementing UX/UI improvements, and ensuring a seamless checkout experience. You will lead initiatives such as A/B testing, bug tracking, and the deployment of innovative features to optimize both the website and app.
Key Responsibilities:
- Product Management:
- Act as the Product Owner for our eCommerce web and app platforms.
- Collaborate with commercial, marketing, and operations teams to gather requirements and develop comprehensive product briefs.
- Prioritize the product roadmap by assessing business impact and customer feedback.
- Validate and review new features and enhancements prior to development.
- Technical Oversight:
- Manage external relationships with our third-party technical/eCommerce development partners.
- Approve development sprints, release plans, and deployments.
- Monitor bug fixes, performance issues, and platform stability.
- Ensure timely release of updates on both web and app platforms.
- UX/UI & Journey Optimization:
- Analyze the complete user journey on the app and website to propose enhancements that minimize friction.
- Oversee the checkout process and payment experience to maximize conversion rates.
- Conduct UX research, usability testing, and competitive benchmarking.
- A/B Testing & Analytics:
- Lead A/B testing initiatives and utilize analytics to inform product decisions.

