About the job
Join Our Dynamic eCommerce Team as a Virtual Assistant!
At Hadley Designs, we're on the lookout for a dedicated Virtual Assistant to help streamline our fast-growing eCommerce operations. If you're a detail-oriented professional who excels in structured settings and embraces responsibility, this role is a perfect match for you. As a vital member of our operations team, you will be entrusted with various tasks within designated functional areas, ensuring they are carried out accurately and punctually with minimal supervision.
This position prioritizes dependability, accountability, and follow-through within your defined responsibilities. Over time, you will also have the chance to enhance workflows and documentation processes, contributing to our operational excellence as we expand.
About Hadley Designs
Founded by a family passionate about early education, Hadley Designs is transforming the learning experience for children through creativity and purpose. Our beautifully crafted, screen-free educational tools are designed to make learning engaging and meaningful for both parents and educators. Each product is uniquely hand-drawn and crafted to inspire confidence and connection in children's learning journeys.
Our Mission:
We create trusted, screen-free products that empower children to learn, grow, and achieve their fullest potential, fostering genuine learning experiences free from distractions.
Our Vision:
We aspire to become the world's most trusted brand for children's educational products, shaping the learning experiences of families for generations to come.
Your Role and Responsibilities
As the eCommerce Virtual Assistant, your responsibilities will vary based on your skills and experience. You will proactively manage tasks to ensure seamless operations across various areas.
Your key responsibilities may include:
- Customer Support and Order Management: Addressing customer inquiries and efficiently managing the order process.
- Account Health Monitoring and Basic Reporting: Tracking account performance and providing essential reports.
- Inventory Tracking and Supply Chain Coordination: Monitoring stock levels and assisting in basic supply chain management.
- Data Entry, Reconciliation, and System Updates: Ensuring accurate data maintenance and system updates.
- Basic Accounting or Finance Support: Aiding in fundamental financial tasks including tracking expenses and revenues.

