Qualifications
Qualifications:Strong technical background in electric vehicles or fleet management.Experience in remote diagnostics and fleet monitoring.Excellent problem-solving skills and ability to analyze complex issues.Strong communication skills for customer interaction and reporting.Proactive and self-motivated approach to work.
About the job
About Us
At Highland Electric Fleets, our mission is to revolutionize the accessibility and affordability of electric fleets. We empower communities to embrace the advantages of cleaner, quieter, and healthier transportation solutions. As North America’s premier provider of Electrification-as-a-Service (EaaS), we collaborate with school districts, municipalities, and fleet operators to facilitate a seamless transition to electric fleets.
Highland Electric Fleets proudly serves as the Official Electric School Bus Provider for the LA28 Olympic and Paralympic Games and Team USA. By pioneering vehicle-to-grid technology and managing some of the largest electric school bus fleets in the nation, we deliver reliable and cost-effective solutions that benefit local communities and shape the future of transportation.
Position Overview:
The Electric Vehicle Remote Operations Specialist is critical in ensuring the performance and reliability of Highland Electric Fleets’ electric school bus fleet. This role demands strong technical expertise and a proactive approach to fleet monitoring and remote diagnostics.
In this position, you will conduct initial assessments of system alerts and customer-submitted support tickets to identify issues, determine root causes, and recommend appropriate solutions. Based on your findings, you will advise on the best course of action, which may include customer-performed repairs, Highland-performed maintenance, or escalations to dealers or vendors for resolution.
About Highland Electric Fleets
Highland Electric Fleets is dedicated to making electric fleets attainable and affordable, enabling communities to enjoy cleaner and healthier transportation. As a leader in Electrification-as-a-Service, we provide innovative solutions to help organizations transition to electric fleets effortlessly.