About the job
Join OYO as a dedicated and detail-oriented Email Support Executive, where you will play a vital role in enhancing customer satisfaction. Your primary responsibilities will include addressing customer inquiries and resolving issues through professional email communication.
Key Responsibilities:- Swiftly respond to customer inquiries received via email.
- Accurately assess customer issues and provide thorough and valid information.
- Resolve product or service problems by clarifying customer complaints, identifying the root cause, and recommending the best solutions.
- Maintain meticulous records of customer interactions for future reference.
- Conduct follow-ups with customers to ensure their issues are satisfactorily resolved.
- Collaborate with internal departments such as Sales, Technical Support, and Product Development to tackle complex queries.
- Exhibit professionalism and empathy in every customer interaction.
- Achieve performance metrics including response times, resolution times, and customer satisfaction scores.

