Qualifications
Skills, Experience, Education & Training:Bachelor’s degree or equivalent HR or legal certification with over 3 years of experience in the HR employee life cycle, compliance, and service delivery within a multicultural setting.Strong understanding of local labor laws and employee relations.Proficient in process documentation and management.Experience in a dynamic technology firm, adept at navigating a complex, changing work environment.Ability to work independently, proactively identify solutions, prioritize tasks, and meet deadlines effectively.Exceptional customer service skills and a commitment to improving service quality.Strong analytical capabilities, self-motivated, and results-driven, with a passion for enhancing business performance.Team-oriented with a strong customer service mindset.Outstanding communication skills, including verbal, written, and interpersonal.
About the job
Primary Function of Position:
As a Performance Specialist at Intuitive, you will be instrumental in boosting organizational effectiveness. This role involves analyzing performance metrics, supporting strategic performance-driven initiatives, and executing targeted interventions to assist our leaders and employees. Your expertise will help empower our workforce to realize their full potential, drive impactful results, and meet both immediate and long-term goals.
Roles & Responsibilities:
- Collaborate closely with leaders to identify performance gaps and implement improvement strategies through coaching and documentation.
- Develop and utilize templates that encapsulate best practices for enhancing employee performance, fostering accountability, ensuring consistency, and aligning with Intuitive's principles.
- Partner with the Employee Relations (ER) team and Legal Department to manage inquiries and triage escalated ER cases as necessary.
- Assist in handling “Tier 1” grievances, attendance concerns, and other non-escalatory issues.
- Support the offboarding process for involuntary separations, including documentation, system deactivations, and coordination of asset returns.
- Facilitate the implementation of global ER projects by prioritizing strategies aligned with key focus areas to support our ER and HR Business Leader teams.
- Provide the HR Leadership Team and People Services with a practical implementation toolkit (including templates and FAQs) to ensure smooth transitions with new processes or policies, and collaborate with HR business leaders to design and deliver training for staff on new policies.
About Intuitive Surgical, Inc.
At Intuitive, our journey began with a simple yet profound idea: what if surgery could be less invasive and recovery less painful? Nearly three decades later, this vision continues to inspire our work. As a global leader in robotic-assisted surgery and minimally invasive care, our innovations—including the da Vinci surgical system and Ion—have transformed healthcare delivery for millions worldwide.Our team consists of engineers, clinicians, and innovators, all united by a singular purpose: to make surgery smarter, safer, and more human. Each day, our contributions empower care teams to perform with greater precision, enabling faster patient recoveries and improved outcomes globally.The challenges we face require creativity, rigor, and collaboration. While the work can be demanding, it is incredibly meaningful—every enhancement we implement has the potential to change lives.If you're ready to be a part of something greater than yourself, we invite you to join us.
