About the job
At Profound, we are dedicated to empowering organizations to comprehend and manage their AI footprint. As an Engagement Manager focusing on Agencies, you will collaborate closely with internal teams such as Sales, Product, and Engineering to meet customer needs, encourage platform adoption, and facilitate impactful outcomes through strategic consultations, success planning, and tailored support. You will be the go-to expert guiding clients through the evolving landscape of search, offering best practices and actionable strategies to boost their AI visibility while assisting them in making strategic decisions with the Profound platform.
Your Responsibilities
Act as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of varied sizes.
Conduct regular strategic business reviews, proactively identifying growth opportunities and addressing potential risks.
Gain an in-depth understanding of customer objectives and proactively nurture relationships with key stakeholders within their teams and clients.
Effectively manage customer engagements to mitigate risks associated with stakeholder turnover.
Collaborate with internal teams, including Sales, Product, and Engineering, to enhance customer implementation and resolve technical issues.
Your Profile
A minimum of 3 years of experience in agencies within an account management role or the marketing department of a leading brand.
Exceptional communication skills, capable of delivering impactful presentations and demonstrations.
Self-starter with a strong passion for fostering robust customer relationships.
Comfortable embracing challenges and navigating ambiguity.
Analytical mindset with a solid aptitude for working with numerical data.
Ability to manage processes from start to finish.
Skilled in juggling multiple initiatives simultaneously and prioritizing effectively.
Work Environment
This position is based at our Union Square office in New York City, tailored for individuals who thrive on speed, innovation, and significant impact.
The anticipated base salary for this role ranges from $80,000 to $160,000, excluding commission. Profound offers a comprehensive compensation package aimed at being competitive, which includes base salary, equity, and a wide array of benefits.

