About the job
Why Join Harvey?
At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach is not just incremental; we are transforming processes from the ground up. By harnessing cutting-edge agentic AI, a robust enterprise platform, and extensive domain expertise, we are redefining how essential knowledge work is accomplished for generations to come.
This is a unique opportunity to contribute to the foundation of a generational company at a pivotal moment. With over 1,000 clients in more than 58 countries, a strong product-market fit, and support from world-class investors, we are rapidly scaling and creating a new category in real time. The challenges are ambitious, expectations are high, and the potential for personal, professional, and financial growth is unparalleled.
Our team is composed of sharp, driven individuals who are genuinely committed to our mission. We prioritize agility, maintain intense focus, and take full ownership of the challenges we face — from initial concepts to long-term results. By collaborating closely with our customers, from leadership to engineers, we strive to address real problems with urgency and care. If you excel in dynamic environments, are driven by excellence, and wish to help shape the future of work alongside peers who elevate standards, we invite you to embark on this journey with us.
At Harvey, we are scripting the future of professional services today — and we are just getting started.
Role Overview
Ensuring the quality of Harvey’s AI and Search systems is paramount. Our clients expect accurate, specific, verifiable, and personalized results across all our products. They also anticipate that the quality of our outputs will be consistently assessed and improved.
In this role, you will oversee the overall AI and results quality across all Harvey’s offerings (including Assistant, Harvey Word, Vault, Workflows & Agents, and new products). This involves establishing effective evaluation processes and tools, developing and promoting reusable AI components, and collaborating closely with all product teams to enhance the quality of Harvey’s AI outputs continuously. You will be responsible for creating tools and processes while fostering a strong culture of scientific experimentation, rigorous evaluation, and iterative enhancement.
Key Responsibilities
Develop and implement an AI & Results Quality Program at Harvey: Create offline and online evaluation processes and tools, promoting a culture of continuous iteration and experimentation.
Construct essential AI quality building blocks that can be utilized across various teams and product areas.
Take ownership of search and retrieval quality, applicable to both AI solutions and traditional systems.