Key Responsibilities:Establish and nurture strong relationships with customers, becoming a trusted advisor and advocate for their success.Work alongside sales and customer support teams to identify potential upsell and cross-sell opportunities.Lead product demonstrations, training sessions, and webinars to ensure customers are effectively onboarded and utilizing our products.Track product usage and key performance indicators, conducting Quarterly Business Reviews with leadership and client champions.Address customer issues and concerns, coordinating with internal teams for timely resolutions.Proactively identify facilities within enterprise organizations at risk of churn, presenting strategies to enhance product adoption and value.Utilize behavioral data to segment your client base and develop impactful communication strategies.
About the job
Join MaintainX, the foremost Asset and Work Intelligence platform tailored for industrial and frontline environments. Our cutting-edge, IoT-enabled, cloud-based tool enhances reliability, safety, and operational efficiency for physical equipment and facilities. We empower over 11,000 businesses, including renowned names such as Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.
Having successfully completed a $150 million Series D funding round, our total funding now stands at $254 million, valuing MaintainX at an impressive $2.5 billion.
The Enterprise Customer Success Manager will lead initiatives to ensure customer success and retention within our enterprise segment. You will collaborate with Account Directors and customer support teams to cultivate robust relationships with our clients, comprehending their needs and facilitating their objectives through our software solutions. As a key contact for our largest and most intricate customers, you will assist in onboarding, product adoption, training, and ongoing satisfaction.
About MaintainX
MaintainX is at the forefront of Asset and Work Intelligence solutions, specializing in industrial and frontline environments. Our innovative, IoT-enabled platform serves to enhance operational excellence for a vast clientele that includes industry giants. With recent funding successes, we continue to drive growth and innovation in the sector.
This job posting is no longer active and is not accepting applications.
Key Responsibilities:Establish and nurture strong relationships with customers, becoming a trusted advisor and advocate for their success.Work alongside sales and customer support teams to identify potential upsell and cross-sell opportunities.Lead product demonstrations, training sessions, and webinars to ensure customers are effectively onboarded and utilizing our products.Track product usage and key performance indicators, conducting Quarterly Business Reviews with leadership and client champions.Address customer issues and concerns, coordinating with internal teams for timely resolutions.Proactively identify facilities within enterprise organizations at risk of churn, presenting strategies to enhance product adoption and value.Utilize behavioral data to segment your client base and develop impactful communication strategies.
About the job
Join MaintainX, the foremost Asset and Work Intelligence platform tailored for industrial and frontline environments. Our cutting-edge, IoT-enabled, cloud-based tool enhances reliability, safety, and operational efficiency for physical equipment and facilities. We empower over 11,000 businesses, including renowned names such as Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.
Having successfully completed a $150 million Series D funding round, our total funding now stands at $254 million, valuing MaintainX at an impressive $2.5 billion.
The Enterprise Customer Success Manager will lead initiatives to ensure customer success and retention within our enterprise segment. You will collaborate with Account Directors and customer support teams to cultivate robust relationships with our clients, comprehending their needs and facilitating their objectives through our software solutions. As a key contact for our largest and most intricate customers, you will assist in onboarding, product adoption, training, and ongoing satisfaction.
About MaintainX
MaintainX is at the forefront of Asset and Work Intelligence solutions, specializing in industrial and frontline environments. Our innovative, IoT-enabled platform serves to enhance operational excellence for a vast clientele that includes industry giants. With recent funding successes, we continue to drive growth and innovation in the sector.