Qualifications
Currently enrolled as a full-time student at an accredited college or university pursuing a Bachelor's degree or higher in Computer Science, Information Systems/Technology, Information Science, or a related field.Basic understanding of Windows operating systems and enterprise IT environments.Strong analytical and problem-solving abilities, along with effective communication skills, and the capability to work independently or collaboratively in a team setting.Attention to detail and accuracy are critical.Preferred: Familiarity with security tools, endpoint management, or identity and access management, or previous internship, lab, or hands-on IT experience.
About the job
Join RRD this Summer as an Enterprise Technology Solutions Intern and gain invaluable experience in the field of Information Technology!
**THIS IS A HYBRID ROLE**
Position Overview
The Enterprise Technology Solutions Intern will play a pivotal role within our team by supporting both ongoing projects and daily operations. This internship offers hands-on experience with Windows operating systems, security tools, and process automation, including scripts designed to enhance the performance, stability, and security of enterprise applications. You will also engage in Level 1-2 investigation and resolution of system incidents.
Key Responsibilities
- Assist in the collection and maintenance of technology asset inventory across various sites, updating records in ServiceNow (CMDB).
- Support the setup, configuration, and maintenance of Windows systems, including Active Directory and DNS.
- Aid in the administration of security tools and endpoint protection solutions.
- Help troubleshoot and resolve application and system issues.
- Participate in IT projects, system upgrades, and deployments.
- Document technical procedures, system configurations, and workflows.
About RR Donnelley
RR Donnelley is a premier global provider of marketing, packaging, print, and supply chain solutions, dedicated to enhancing engagement throughout the entire customer journey. With a commitment to sustainability, we offer a trusted portfolio of creative execution and world-class business process consulting services. Serving 22,000 clients, including 93% of the Fortune 100, and employing 32,000 professionals across 28 countries, RRD is equipped to transform customer interactions into impactful experiences.