Qualifications
Education, Training, and ExperienceCandidates must possess a high school diploma or an equivalent combination of training and experience. A minimum of one (1) year of prior customer service experience is required, ideally within a technical call center environment. Familiarity with call tracking systems is preferred.Knowledge, Skills, and AbilitiesSuccessful applicants should demonstrate knowledge of tracking software, possess strong technical customer service skills, and have analytical abilities. Candidates must be able to learn Intralot, Inc. software and hardware applications relevant to the Call Center Operator role. The ability to work collaboratively in a team environment, troubleshoot effectively, and communicate technical information to non-technical clients is crucial. Strong verbal and written communication skills, along with an understanding of help desk operations, tools, methodologies, and processes, are essential.
About the job
Intralot, Inc. specializes in delivering cutting-edge gaming and transaction processing systems, innovative game content, and value-added services to state-licensed gaming organizations. Leveraging our extensive expertise, advanced product development standards, and significant experience in lottery game operations, we provide tailor-made integrated solutions that guarantee optimal efficiency and absolute security.
Our Games Library features over 400 game types, including Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery, and Monitor Games.
We are actively seeking to fill multiple shifts, including nights and weekends.
About Intralot, Inc.
Intralot, Inc. is a leading provider of integrated gaming solutions, offering innovative technology and services to state-licensed gaming organizations. With a robust portfolio of over 400 diverse games and a commitment to excellence, Intralot is at the forefront of the gaming industry, ensuring secure and efficient operations for clients.