About the job
At New Era Technology, we pride ourselves on placing our people first in all of our endeavors. As part of a global team of over 3,000 dedicated professionals, we strive to foster a workplace where every individual feels appreciated, empowered, and motivated to advance their careers. Our mission is to securely connect individuals, locations, and information through comprehensive technology solutions at scale.
By joining New Era, you will become part of a collaborative culture that emphasizes your personal and professional growth. You will have the opportunity to work with industry-certified professionals, benefit from continuous training, and enjoy a competitive benefits package. Guided by our core principles of prioritizing people, embracing lifelong learning, and thriving through teamwork and inclusivity, we empower our employees to deliver outstanding customer service.
If you are eager to make a difference in a supportive, growth-oriented environment, New Era is the perfect fit for you. Apply now and join us in shaping the future of work!
Embark on your IT career with us! Gain hands-on experience, collaborate with seasoned professionals, and establish a strong foundation in technical support while making a meaningful impact from day one!
What is the role?
This position entails a 38-hour work week (Monday to Thursday 8 hours, Friday 6 hours).
Located on-site in Palmerston and serving the education sector, you will be the initial point of contact for any IT-related inquiries. By engaging in face-to-face interactions and managing the ticketing system, you will provide exceptional customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical issues. You will also work closely with cross-functional teams to resolve complex challenges. Your responsibilities will include completing daily timesheets, necessitating a strong attention to detail.
- Must be a NZ Citizen or hold permanent residency
- Must have a NZ Driver's License (Full or Restricted)
About New Era Technology
New Era Technology is a leading provider of technology solutions, dedicated to securely connecting people, places, and information. Our commitment to our employees is reflected in our supportive workplace culture and emphasis on professional development.

