Qualifications
Requirements:Willingness to work on Saturdays.Ability to commute and work on-site in Itasca, IL.Consistent and reliable attendance to ensure optimal customer service.Availability to work a designated schedule.Authorization to work in the U.S.Ability to empathize with customers in need of emergency assistance.Detail-oriented with a focus on accuracy in recognizing clients' coverage differences.Proficient in internet usage and modern concepts to effectively assist customers, showcasing problem-solving skills and ownership of tasks.
About the job
Customer Service Representative (Full-Time, Evening Shift) is a vital position within Roadside Protect, part of Bosch Service Solutions. In this role, you will assist customers in resolving a range of roadside issues that can significantly affect their personal or professional lives. Your ability to empathize and communicate effectively will be essential in establishing rapport with customers and gathering the necessary information to provide assistance.
Since its inception in 2002, Roadside Protect has successfully managed over 2,000,000 dispatches. Our mission is to offer unparalleled support during critical moments when individuals find themselves stranded and in need of immediate help.
Work Hours: Full-Time (30 Hours): 3:00 PM - 9:30 PM
Key Responsibilities:
- As a Customer Service Representative, you will assist customers requiring roadside assistance and handle various call types, including repair approvals, rental requests, insurance claims, trip interruptions, and claims administration.
- Daily, you will gather situational information to facilitate service requests while utilizing our internal and external tools and adhering to Standard Operating Procedures.
Training: Our in-office training focuses on familiarizing you with our systems and applications, processes, and call handling. This training lasts two weeks (Monday to Friday).
About Bosch Service Solutions
Join us in shaping the future of service and delivering exceptional customer experiences for global brands. Explore your career at Bosch. For over 30 years, Bosch Service Solutions has provided innovative services worldwide in more than 30 languages, employing over 7,500 associates across 25 locations. Our evolution into a leading provider of technical and digital services is driven by our commitment to excellence.To achieve the ambitious goals of our newly acquired company, Roadside Protect Inc. in Itasca, we seek a dedicated Customer Service Representative to join our Operations team. Roadside Protect is a prominent provider of towing and roadside administration services across the U.S. and Canada, committed to delivering outstanding emergency roadside assistance experiences for our customers.