About the job
Founded in 1971 in Somerset, England, Mulberry stands as a distinguished British lifestyle brand, celebrated globally for its impeccable quality and innovative design that embodies the Mulberry Spirit.
With sustainability woven into our core values since our inception, we proudly achieved B Corp Certification in 2024, exemplifying our commitment to a purpose-driven approach.
As a global brand, we remain steadfast in our mission to make a positive impact on both people and the planet, driven by a team that embodies honesty, dynamism, and community spirit.
If these values resonate with you, we invite you to become a part of our team.
At Mulberry, our Sales Assistants are known as 'Experience Experts' because your role is crucial in crafting unforgettable experiences for our customers. You will utilize your creativity, product knowledge, and storytelling skills to personalize each interaction and foster enduring relationships with our clientele. Eager to learn and grow, you will strive to become an expert in your field and actively contribute to our 'Back to the Mulberry Spirit' strategy.
Key Responsibilities:
Customer Focus:
- Establish a welcoming and enjoyable atmosphere for customers and colleagues.
- Dedicate yourself to providing an engaging, dynamic, and memorable experience in-store.
- Cultivate and sustain key customer relationships using in-store CRM tools.
- Stay culturally connected, understanding how Mulberry integrates into the broader context of life and art to inspire our customers.
Performance Driven:
- Exhibit curiosity about the business and be proactive in sharing ideas.
- Maintain a competitive spirit and a strong desire to excel.
- Strive for operational excellence in all tasks.