About the job
About Assembled
At Assembled, we believe that delivering exceptional customer support requires a harmonious blend of human agents and AI technologies. As the only comprehensive platform that seamlessly integrates both at scale, we empower companies like Canva, Etsy, and Robinhood to manage their entire support operations—combining in-house agents, BPOs, and AI—within a single operating system. With innovative features such as AI Agents that handle cases from start to finish, AI Copilot for agent assistance, and AI-driven workforce management that maximizes both human and AI capabilities, Assembled enables teams to provide faster, more effective service while making informed staffing and automation decisions. Supported by $70M from NEA, Emergence Capital, and Stripe, we are creating a platform that truly enhances collaboration between AI and humans.
We are on the lookout for a skilled Product Designer to join our AI support product teams. Your primary focus will be on crafting and developing AI-enhanced customer support experiences that cater to both our clients and their end-users. We envision a future where AI and humans collaborate to resolve challenges efficiently, and Assembled is committed to being the orchestration layer that elevates support experiences through the right technology and personnel at the right moment.

