Qualifications
ResponsibilitiesAct as the primary point of contact for all customer account management matters.Establish and nurture strong, long-lasting client relationships.Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.Ensure the timely and successful delivery of our solutions based on customer needs and objectives.Identify opportunities for new business with existing clients and recommend areas for improvement to meet sales quotas.Forecast and track key account metrics, such as quarterly sales results and annual forecasts.Work closely with the sales team to identify and capitalize on growth opportunities within your territory.Assist with challenging client requests or issue escalations as necessary.RequirementsDemonstrated experience as a Facility Solutions Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or a similar role.Ability to effectively communicate, present, and influence key stakeholders at all levels, including executives and C-level personnel.Strong proficiency in CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office, particularly Excel.Proven track record of delivering client-focused solutions to meet customer needs.Ability to manage multiple account management projects simultaneously while maintaining attention to detail.Excellent listening, negotiation, and presentation skills.Strong verbal and written communication abilities.
About the job
Join City Wide as a Facility Solutions Manager, where you'll play a pivotal role in fostering long-term, trusting relationships with our clients. In this position, you will manage a portfolio of assigned accounts, cultivate new business opportunities with existing clients, and actively pursue new sales leads. Your responsibilities will include establishing strong connections with key business executives and stakeholders, preparing insightful sales reports, and addressing client inquiries while identifying avenues for growth within current accounts. You will collaborate with various internal teams, such as Customer Service and Product Development, to enhance the overall client experience. Occasional travel may be required. If you are well-versed in account management software (CRM), excel in client communication, and have a solid understanding of consumer behavior, we would love to meet you. Our ideal candidate is someone who can meet ambitious sales quotas both individually and as part of a team. Ultimately, a successful Facility Solutions Manager will work collaboratively with our sales team to achieve targets while ensuring client satisfaction and engagement with our offerings.
