About the job
Join RAPP Dallas as a Field Operations Specialist in our award-winning Account Leadership team!
About Us:
At RAPP, we are pioneers in precision marketing, driving growth through creativity, data, and empathy. As a global agency, we prioritize individuality in our marketing solutions and workplace culture, adapting to the unique needs and aspirations of our clients and team members.
We believe in fostering an inclusive environment focused on personal well-being and collaborative success.
Our Approach:
Our dedicated team of superconnectors excels at creating value through connected data, content, and decision-making. Our experts—data analysts, strategists, technologists, and creatives—work together to activate genuine customer connections for our clients, ensuring tailored marketing solutions that resonate.
Your Role:
As a Field Operations Specialist (FOS), you will oversee specific OEM automotive fixed operations clients in your assigned territory. Your focus will be on enhancing client satisfaction, boosting customer retention, improving marketing performance, and introducing innovative solutions. You will serve as the face of RAPP, conducting daily in-person aftersales marketing consultations. Your responsibilities will encompass all client-facing interactions, including marketing consultations, data analysis, offer selection, creative options, and billing inquiries.
This role involves significant travel (up to 75%) for monthly consultations, making strong organizational skills, effective communication, and a positive attitude essential. You will build lasting relationships, act as a trusted advisor, and strengthen dealership partnerships, all while representing one of the most respected automotive brands in the industry.

